Johnson & Co. Refund & Return Policy
Effective Date: August 2026
At Johnson & Co., every product is handcrafted in small batches with care and attention to quality. We sincerely appreciate your support of our family business and are committed to providing exceptional products and customer service.
No Returns on Shipped Products
Due to the handmade nature of our products and for hygiene and safety reasons, all shipped sales are final.
We do not accept returns of shipped products and do not issue refunds for returned merchandise.
This policy helps ensure the safety and integrity of all products we offer to our customers.
Damaged or Incorrect Orders
If your order arrives damaged during shipping or you receive an incorrect item, please contact us within 5 days of delivery.
Please include:
Your order number
A brief description of the issue
Clear photographs of the product and shipping packaging
Once reviewed, we will gladly replace the damaged or incorrect item or, if a replacement is unavailable, issue a refund at our discretion.
Farmers Markets & In-Person Events
All purchases made at farmers markets, craft fairs, pop-up events, or other in-person events are final sale.
Same-Day Exchange Policy:
If you are not satisfied with the fragrance you selected or wish to choose a different soap, we are happy to offer a same-day exchange during the event where your purchase was made.
Exchange conditions:
Exchanges must be requested before the close of the same event on the day of purchase.
The product must be unused, unopened, and in its original condition.
Exchanges are limited to another product of equal value.
No cash refunds or credits will be issued.
Once the event has concluded, all in-person sales become final and are no longer eligible for exchange.
Handmade Variations
Every Johnson & Co. product is handcrafted in small batches. Variations in color, design, weight, texture, and appearance are a natural part of the artisan process and are not considered defects.
Ingredients & Skin Sensitivities
Please review all ingredient lists before purchasing. We cannot offer refunds or replacements for allergies, skin sensitivities, or fragrance preferences. If you have questions about ingredients, we encourage you to contact us before placing your order.
Custom & Seasonal Products
Limited-edition seasonal collections, custom orders, gift sets, and personalized products are final sale and are not eligible for returns, exchanges, or refunds.
Our Commitment
At Johnson & Co., we stand behind the quality of every product we create. If there is ever an issue with your order due to damage, shipping error, or a mistake on our part, please contact us promptly. We will work diligently to provide a fair and timely resolution.
Contact Us
Johnson & Co.
Email: johnsoncogoods@gmail.com
Website: jcogoods.com
Crafted with Grace. Inspired by faith, family, and simple living.