Johnson & Co. Shipping Policy
Effective Date: August 2026
Thank you for shopping with Johnson & Co. Every order is carefully handcrafted, packaged, and shipped with the same attention to detail that goes into each of our products.
Processing Time
Most in-stock orders are processed and shipped within 2–5 business days after payment has been received.
During holidays, product launches, or promotional events, processing times may be extended. If a delay occurs, we will notify you as soon as possible.
Business days are Monday through Friday, excluding federal holidays.
Shipping Methods
We currently ship within the United States using trusted carriers such as:
USPS
UPS
FedEx (when applicable)
Shipping options and rates are calculated at checkout based on your order weight and destination.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Johnson & Co. is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.
If you notice an error, please contact us immediately. We will do our best to update your order before it ships.
Lost or Delayed Packages
Once a package has been accepted by the shipping carrier, delivery times are outside of our control.
If your package appears to be delayed, we recommend first contacting the shipping carrier using your tracking number.
If your package is confirmed lost, please contact us so we can assist in filing a claim and determining the appropriate resolution.
Damaged Shipments
If your order arrives damaged, please contact us within 5 days of delivery.
Please include:
Your order number
Photographs of the damaged product(s)
Photographs of the shipping box and packaging
A brief description of the damage
After reviewing your claim, we will replace the damaged item or provide another appropriate resolution at our discretion.
Weather Considerations
Because our handcrafted soaps contain natural ingredients, extremely hot temperatures may soften products during shipping.
If your order arrives warm, allow the products to return to room temperature before use. This will not affect their quality or performance.
Combined Orders
Whenever possible, multiple items ordered together will be shipped in the same package to reduce packaging waste and shipping costs.
Local Pickup
Local pickup may be available for customers in our area when offered during checkout or by prior arrangement.
Customers selecting local pickup will receive an email when their order is ready.
Holiday Shipping
During the Christmas season, we encourage customers to place orders early to allow for increased shipping demand and carrier delays.
Johnson & Co. cannot guarantee delivery dates once a package has been transferred to the shipping carrier.
Questions?
If you have any questions regarding your order or shipping, we're always happy to help.
Johnson & Co.
🌐 jcogoods.com
Crafted with Grace. Inspired by faith, family, and simple living.